At Panda Collections, we aim to provide a smooth and transparent shopping experience.

 

Order Cancellation

 

• Orders can be cancelled within 24 hours of purchase, provided the product has not been shipped.

• To request cancellation, please email us at [your email] with your Order ID.

 

 

Refunds

 

• If your cancellation is approved, a full refund will be initiated within 5–7 business days back to your original payment method.

• In case of failed or unsuccessful transactions, the amount will be automatically refunded by your bank/payment provider within the same timeframe.

 

 

Returns & Damaged Products

 

• If you receive a product that is damaged, defective, or incorrect, please notify us within 48 hours of delivery with photos of the product and packaging.

• After verification, we will arrange for a replacement or issue a refund.

• Products must be returned unused, in their original packaging, and with all tags intact.

 

 

Non-Returnable Items

 

• For hygiene and safety reasons, certain personal care and cosmetic items (like lipsticks, kajal, or open skincare products) cannot be returned once opened, unless they are damaged/defective on delivery.